Clients Love Firefly
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Firefly has been excellent at identifying our needs and taking steps to help us achieve them quickly and with great customer service. Ira and Julia have stayed on top of our many simultaneous projects, completing everything on time.
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The team at Firefly went out of their way to ensure our new site met all of our needs.
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Firefly services are truly the gold standard in web support for nonprofits. Extremely personable and meticulous project managers coupled with capable and knowledgeable producers make this an awesome company to collaborate with.
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Working with Firefly on our Team Raiser was a wonderful experience. Their knowledge of the system and quick thinking is unparalleled. They are responsive to questions and suggestions and always available with a friendly attitude. We loved working with them.
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Firefly was a great asset to have during our Convio implementation. Their accessibility, knowledge, and leadership provided us with the knowledge and confidence to maintain our website effectively and efficiently.
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Firefly does amazing work. They not only deliver professional work on time, but do so with friendly, professional service. In 16 years of being in the Internet industry, they are, by far, the best vendor I've ever worked with.
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Firefly took the time and energy to go above and beyond the call of duty for Sharsheret. Many thanks on behalf of all the women and families we serve at Sharsheret. We are grateful and look forward to our continued work together.
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It was such a pleasure working with Firefly. The staff is so skilled and they made the design process collaborative and fun. Thank you for making us feel a part of the process, answering questions and provide training and guidance when necessary. You are a dynamite team!
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I was really impressed that the outcomes of the web design reflected the vision and values we expressed at the beginning of the project. Firefly works quickly, is very responsive, and stayed in continuous communication with us during our very ambitious timeline.
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Firefly has been an excellent partner to work with. Our projects have exceeded our expectations and have been delivered on time and within a set budget.
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Firefly delivered a comprehensive, manageable timeline for our project and delivered every step of the way. They met all of our expectations. It was a pleasure working with our project manager and everyone at Firefly.
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Every interaction with Firefly reinforced that I made the right decision in selecting them as a partner in our online communications efforts. I hope to be working with Firefly for many projects to come!
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Maureen and the Firefly team were amazing. We were operating within a tight timeline and everything was done on time and done right! The Firefly team was responsive and truly listened to us.
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Each interaction with Firefly was pleasant, professional, and respectful. The team was knowledgeable and they were willing to work within our budget. Everyone was mindful of how our time and resources could best be used.
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Firefly understood our needs and budgetary constraints. From kick-off to completion, the Firefly process has been one of the most satisfying and successful that I have been involved with in my twenty year tenure in nonprofit executive management.
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Working with the Firefly team was a pleasure. Their creativity, project management, technical know-how, and guidance resulted in a beautiful new website and a painless database migration.
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Though I feel empowered and ready to manage our site, I will miss Firefly terribly! I wanted to say thanks for focusing so clearly on your clients. From our first call to our last, I have felt respected and valued at every turn. It's been a real pleasure.
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We were pleased with how efficiently the project was handled. Firefly made sure we had the knowledge and tools to make our own adjustments after the completion of the project.
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Firefly worked quickly, efficiently, and within budget to produce a high-quality product. You managed to solve one of our biggest event registration challenges!
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I love Firefly Partners! They consistently exceeds my expectations. Firefly is truly part of our team. The entire staff is wonderful to work with, and you can tell they really care about their clients.
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I am always impressed with the Firefly team. Not only are all of my projects wrapped up in a wow-that-was-quick manner, but I am treated to impeccable customer service. Firefly invests genuine thought and time into their clients' projects.
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Firefly is extremely knowledgeable and sensitive to non-profit needs. After a stream of nightmare technology consultants, Firefly was a very welcome change. Looking forward to our next project together.
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Our Firefly team provided consistent quality service and admirable flexibility as the project unfolded.
'Friend'-ly Online Strategic Planning
Client: Friends of the Earth
Friends of the Earth (FOE) and their federation of grassroots groups in 77 countries defend the environment and champion a more healthy and just world. They are progressive environmental advocates who pull no punches and speak sometimes uncomfortable truths to power. Their approach has yielded victories protecting the planet and its people for four decades. FOE had been aggressively implementing online fundraising and online advocacy campaigns to engage users. However, FOE staff did not have the expertise to evaluate the effectiveness of its website, advocacy, email or fundraising campaigns. Firefly was engaged to provide analysis and strategic planning services to help define the direction of future online communication efforts.
Problem
FOE was spending a lot of time and energy using their online tools, but had no real sense of the results their efforts were yielding. They needed some help from the experts at Firefly to provide a full set of findings and recommendations for their online work. Firefly has a deep understanding of what works for organizations like FOE, and knows how to present information in a way that can be digested by staff at all levels. Our work provided a road map for FOE, making it clear which audiences were most likely to take action and how to speak to these supporters effectively.
Solution
Firefly conducted a comprehensive audit of the Friends of the Earth website and online tools. We presented the findings at a two-day strategy meeting, leading FOE staff through fun activities that examined FOE’s online audience, organizational goals and objectives. The audit looked at various metrics and compared them to FOE’s past performance and Industry averages reported in various non-profit online benchmark studies. Firefly’s presentation incorporated important data including email performance rate by year and by topic, the overlap of activist and donors by year, the engagement level of supporters and the number of website visitors by year.
A major focus of the meeting was reaching consensus on ‘The List’ – a team brainstorm activity that leads to a list of tasks that will be implemented to boost the effectiveness of online engagement. Guided by Firefly, FOE created a detailed list of concrete activities that were designed to meet its organizational goals in the near future. These activities ranged from creating a monthly benchmarks report to searching for and hiring a website design firm to redesign their website. Immediately after the engagement concluded, FOE reached out to Firefly for help in tackling some of these activities. We are thrilled to be able to help the team at FOE make the activities in their plan become a reality.
