Clients Love Firefly
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Firefly has been excellent at identifying our needs and taking steps to help us achieve them quickly and with great customer service. Ira and Julia have stayed on top of our many simultaneous projects, completing everything on time.
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The team at Firefly went out of their way to ensure our new site met all of our needs.
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Firefly services are truly the gold standard in web support for nonprofits. Extremely personable and meticulous project managers coupled with capable and knowledgeable producers make this an awesome company to collaborate with.
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Working with Firefly on our Team Raiser was a wonderful experience. Their knowledge of the system and quick thinking is unparalleled. They are responsive to questions and suggestions and always available with a friendly attitude. We loved working with them.
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Firefly was a great asset to have during our Convio implementation. Their accessibility, knowledge, and leadership provided us with the knowledge and confidence to maintain our website effectively and efficiently.
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Firefly does amazing work. They not only deliver professional work on time, but do so with friendly, professional service. In 16 years of being in the Internet industry, they are, by far, the best vendor I've ever worked with.
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Firefly took the time and energy to go above and beyond the call of duty for Sharsheret. Many thanks on behalf of all the women and families we serve at Sharsheret. We are grateful and look forward to our continued work together.
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It was such a pleasure working with Firefly. The staff is so skilled and they made the design process collaborative and fun. Thank you for making us feel a part of the process, answering questions and provide training and guidance when necessary. You are a dynamite team!
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I was really impressed that the outcomes of the web design reflected the vision and values we expressed at the beginning of the project. Firefly works quickly, is very responsive, and stayed in continuous communication with us during our very ambitious timeline.
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Firefly has been an excellent partner to work with. Our projects have exceeded our expectations and have been delivered on time and within a set budget.
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Firefly delivered a comprehensive, manageable timeline for our project and delivered every step of the way. They met all of our expectations. It was a pleasure working with our project manager and everyone at Firefly.
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Every interaction with Firefly reinforced that I made the right decision in selecting them as a partner in our online communications efforts. I hope to be working with Firefly for many projects to come!
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Maureen and the Firefly team were amazing. We were operating within a tight timeline and everything was done on time and done right! The Firefly team was responsive and truly listened to us.
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Each interaction with Firefly was pleasant, professional, and respectful. The team was knowledgeable and they were willing to work within our budget. Everyone was mindful of how our time and resources could best be used.
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Firefly understood our needs and budgetary constraints. From kick-off to completion, the Firefly process has been one of the most satisfying and successful that I have been involved with in my twenty year tenure in nonprofit executive management.
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Working with the Firefly team was a pleasure. Their creativity, project management, technical know-how, and guidance resulted in a beautiful new website and a painless database migration.
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Though I feel empowered and ready to manage our site, I will miss Firefly terribly! I wanted to say thanks for focusing so clearly on your clients. From our first call to our last, I have felt respected and valued at every turn. It's been a real pleasure.
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We were pleased with how efficiently the project was handled. Firefly made sure we had the knowledge and tools to make our own adjustments after the completion of the project.
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Firefly worked quickly, efficiently, and within budget to produce a high-quality product. You managed to solve one of our biggest event registration challenges!
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I love Firefly Partners! They consistently exceeds my expectations. Firefly is truly part of our team. The entire staff is wonderful to work with, and you can tell they really care about their clients.
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I am always impressed with the Firefly team. Not only are all of my projects wrapped up in a wow-that-was-quick manner, but I am treated to impeccable customer service. Firefly invests genuine thought and time into their clients' projects.
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Firefly is extremely knowledgeable and sensitive to non-profit needs. After a stream of nightmare technology consultants, Firefly was a very welcome change. Looking forward to our next project together.
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Our Firefly team provided consistent quality service and admirable flexibility as the project unfolded.
Tufts Fundraising
Client: Tufts Medical Center
Tufts Medical Center, based in Boston, is an academic medical center whose goal is to offer the best patient care while teaching future physicians the best in medical care and ethics. The Medical Center was founded in 1796 with contributions from local Bostonians. It still relies on supporters today. The Medical Center's Development Department knew their Giving page needed some love. While the functionality worked, the Giving Pages didn't clearly communication the Medical Center's message and the information was difficult to navigate. Firefly was hired on to refresh the Giving section of the website with a better layout and messaging that more clearly presented the fundraising team's priorities.
Problem
The layout of the Tufts Medical Center site’s Giving section was difficult to navigate and failed to capture the amazing work donors supported. Donation links were difficult to find for visitors to the general Tufts Medical Center Site and information on the main Giving didn’t highlight any specific programs, activities, publications or opportunities to give.
Solution
After evaluating the needs of the Tufts Medical Center’s fundraising team, Firefly defined the primary priority of re-doing the Giving section was to create a clear path to online giving for site visitors. The fundraising team also wanted to present other opportunities for site visitors to get involved with Tufts Medical Center, including taking part in their annual events and browsing the Medical Center’s Fund publications.
Firefly first created new site navigation and mapped out how this navigation would list additional pages in an easy-to-browse style. Firefly then created a new wireframe for the landing page that highlighted ways to give in large clickable boxes: Donate Now, Give Monthly and Other Ways to Give. This landing page makes it easy for site visitors to navigate all the ways they can engage as a Tufts’ Medical Center Donor. Firefly also assisted the Tufts Medical Center staff in creating new donations forms that are easy to use, encourage users to donate at higher levels, and match the look and feel of the current website.
