Clients Love Firefly
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Firefly has been excellent at identifying our needs and taking steps to help us achieve them quickly and with great customer service. Ira and Julia have stayed on top of our many simultaneous projects, completing everything on time.
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The team at Firefly went out of their way to ensure our new site met all of our needs.
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Firefly services are truly the gold standard in web support for nonprofits. Extremely personable and meticulous project managers coupled with capable and knowledgeable producers make this an awesome company to collaborate with.
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Working with Firefly on our Team Raiser was a wonderful experience. Their knowledge of the system and quick thinking is unparalleled. They are responsive to questions and suggestions and always available with a friendly attitude. We loved working with them.
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Firefly was a great asset to have during our Convio implementation. Their accessibility, knowledge, and leadership provided us with the knowledge and confidence to maintain our website effectively and efficiently.
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Firefly does amazing work. They not only deliver professional work on time, but do so with friendly, professional service. In 16 years of being in the Internet industry, they are, by far, the best vendor I've ever worked with.
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Firefly took the time and energy to go above and beyond the call of duty for Sharsheret. Many thanks on behalf of all the women and families we serve at Sharsheret. We are grateful and look forward to our continued work together.
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It was such a pleasure working with Firefly. The staff is so skilled and they made the design process collaborative and fun. Thank you for making us feel a part of the process, answering questions and provide training and guidance when necessary. You are a dynamite team!
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I was really impressed that the outcomes of the web design reflected the vision and values we expressed at the beginning of the project. Firefly works quickly, is very responsive, and stayed in continuous communication with us during our very ambitious timeline.
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Firefly has been an excellent partner to work with. Our projects have exceeded our expectations and have been delivered on time and within a set budget.
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Firefly delivered a comprehensive, manageable timeline for our project and delivered every step of the way. They met all of our expectations. It was a pleasure working with our project manager and everyone at Firefly.
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Every interaction with Firefly reinforced that I made the right decision in selecting them as a partner in our online communications efforts. I hope to be working with Firefly for many projects to come!
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Maureen and the Firefly team were amazing. We were operating within a tight timeline and everything was done on time and done right! The Firefly team was responsive and truly listened to us.
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Each interaction with Firefly was pleasant, professional, and respectful. The team was knowledgeable and they were willing to work within our budget. Everyone was mindful of how our time and resources could best be used.
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Firefly understood our needs and budgetary constraints. From kick-off to completion, the Firefly process has been one of the most satisfying and successful that I have been involved with in my twenty year tenure in nonprofit executive management.
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Working with the Firefly team was a pleasure. Their creativity, project management, technical know-how, and guidance resulted in a beautiful new website and a painless database migration.
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Though I feel empowered and ready to manage our site, I will miss Firefly terribly! I wanted to say thanks for focusing so clearly on your clients. From our first call to our last, I have felt respected and valued at every turn. It's been a real pleasure.
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We were pleased with how efficiently the project was handled. Firefly made sure we had the knowledge and tools to make our own adjustments after the completion of the project.
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Firefly worked quickly, efficiently, and within budget to produce a high-quality product. You managed to solve one of our biggest event registration challenges!
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I love Firefly Partners! They consistently exceeds my expectations. Firefly is truly part of our team. The entire staff is wonderful to work with, and you can tell they really care about their clients.
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I am always impressed with the Firefly team. Not only are all of my projects wrapped up in a wow-that-was-quick manner, but I am treated to impeccable customer service. Firefly invests genuine thought and time into their clients' projects.
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Firefly is extremely knowledgeable and sensitive to non-profit needs. After a stream of nightmare technology consultants, Firefly was a very welcome change. Looking forward to our next project together.
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Our Firefly team provided consistent quality service and admirable flexibility as the project unfolded.
Strategy
Are you bored by your organization’s online content? If you can’t keep your eyes open when perusing your latest eNewsletter, it’s pretty likely that your supporters feel the same way. Firefly’s crackerjack writers will take your draft text or direct mail appeal and craft it into something fresh and fabulous that works on the web.
Here’s the good news - you CAN get there from here! No matter where your starting point is, a good plan can get you from Point A to Point B with little fear you’ll wind up at a dead end. Firefly uses a systems thinking approach to planning that helps keep your eyes on the prize – and your results will show it.
Strategic Planning
You might need a strategic planning session if you have a new website, new online tools or functionality. It’s pretty common for organizations to need to stop and ‘take stock’ in order to prioritize your goals and tasks going forward.
Communication Planning
It’s a common problem for many nonprofit organizations – you need a little help getting the true voice of your organization into every piece of communication. Great content will keep your community engaged and interested in your work and make it easy for them to proudly spread the word about all the good you do every day.
Looking for Fundraising help? Here ya go!
No matter which flavor of help you need, we’ll usually include work like this:
Audit/Review – Let’s take a look in the rear view mirror, shall we? Our strategy experts will collect and analyze key data to get a feel for what’s worked and what’s missed the mark. We recommend reviewing your website, online forms and messages so we can see what is (and what isn’t) resonating with your audience.
Recommendations – Firefly takes our findings and views them through the lens of best practices in today’s online world. We write up a detailed set of findings and recommendations which is reviewed with your team. Lots of interesting discussions and brainstorming takes place at this point to determine the tactics you want to use going forward. These decisions are laid out to create an implantation plan with dates and responsibilities so things get done effectively and logically.
All Together Now – Sometimes our strategic planning meetings are the first time that your team has sat together and all discussed your online communication plans. Our skilled facilitators will help everyone get their opinions and assumptions out in the open in a safe space. Chocolate can help with this part.
Implementation – Make it so, Number One! Now that we have a plan in place, it’s time to work it. Together your team and Firefly may work on some of these common tasks:
- Redesign and build new email templates
- Update the style and tone of content on emails/newsletters/website
- Liven up content and layout of donation forms/emails
- Create new graphical elements for your site/emails for branding and consistency
- Freshen up and build depth into your social networking presence
The Best Advice You’ll Ever Get:
You Can Do Anything But You Can’t Do Everything
Are you really going to create a twelve-part YouTube video series and get 10,000 new Facebook friends all in the next month? Think again. We use humor combined with a healthy slap of realism to cull your brilliant ideas into a workable, trackable plan for the next six months.
Anything that didn’t make the cut is saved for use as a phase two starting point after you’ve worked the initial plan tasks. We feel that this approach honors the creativity of our clients and keeps them focused on the tasks at hand. Win/win!
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